Kyle Wiggs / Writing / Running the firm

Running the firm

Hiring when every hire is twenty percent of the firm

In a firm of five, one hire changes the culture measurably. That is a different problem from filling a role.

The arithmetic

A wrong hire in a firm of two hundred is a problem for one team. In a firm of five it is twenty percent of the company and everyone works with them every day.

The cost of a bad hire scales inversely with headcount, which is the opposite of how most people think about hiring risk.

The most common mistake

Hiring for the firm you intend to be rather than the firm you are.

A specialist hired for a role that will exist in three years spends three years doing something else, becomes frustrated, and leaves. Hire for the work that exists now.

Ambiguity tolerance is the actual requirement

Small firms have undefined processes, shifting priorities, and no one to ask. Someone excellent in a structured environment can be genuinely unhappy here, and it is not a failing in either direction.

Test for it explicitly. Ask what they did when nobody told them what to do.

In a firm this size you are not filling a role. You are choosing someone everyone will speak to every day for years.

Write the job down first

Specifically: what leaves the founder's desk, and what done looks like. If you cannot write it, you are hoping someone will work out what you do, which is not a job description.

Be honest in the interview

About the ambiguity, the resources, and what is genuinely unresolved. Candidates who accept on an optimistic picture leave within a year.

The ones who accept knowing the reality are the ones who stay.

Then actually delegate

The most common failure is not the hire. It is hiring someone and handing over only the easy work, then concluding hiring did not help.

See the first hire.